A few simple questions and a minute of reading
Can I come to buy from a physical store?
Yes. We have a store in Barcelona at carrer Pujades 77-79 2nd floor, Local 1
Apart from the products on this website, are there more products in stores?
Yes, we have many more products in physical store.
Can there be variation of prices between the different stores?
Yes, there may be small differences due to the impact of transportation costs. Never significant.
Why are the products on this website so cheap?
We are a real Outlet, we perform stock liquidations. All products on this website are original.
Can I buy the products on this website online?
Yes, we ship to all of Europe except the Canary Islands and Andorra.
Are all the original products?
Absolutely . All our products are original and we are responsible for such affirmation.
How do I pay for my order?
You can pay it in two ways:
- Visa card, Visa electron, Maestro or Mastercard, you must have activated it to make purchases over the Internet with the 3DSecure method. The cards with 3DSecure depend on the issuing bank of the card.
- With your Paypal account, in Paypal you can also use debit or credit cards without 3DSecure.
- Payment by bank transfer is accepted only in the case of wholesale purchases.
Is it safe to pay with a card?
Yes, the pages where you are asked for your data in Barcelona-outlet.com work under a secure connection (SSL). Your card details are only entered on the bank's website, we do not have access to them.
How long do I receive my order?
- Correos Express: delivery at home in 24h / 48h working for shipments to Spanish peninsula. In smaller local entities such as villages, hamlets, districts ... and always depending on the Correos Express service, it may take a little longer.
- UPS: for the other destinations, outside of Spain.
Note: If you make the payment through transfer this will not be effective until the amount is entered in our bank account, the order will not be prepared until payment is received. In the rest of the world delivery is made between 2 and 5 working days from the receipt of payment.
Which company brings me the order?
Correos Express for the Spanish peninsula, UPS for the other locations.
The courier tries to deliver the orders on several occasions, if for reasons attributable to the customer the courier can not deliver the package and returns it to us, we will consider the order canceled, and we will deduct the transportation costs caused by the amount to be returned.
Can I return the purchase?
Yes, within 30 days, as long as it has not been used and retains the original labels and packaging, as well as the original box of the product if it has one. Once received and reviewed the return, we will refund the amount of the product. The shipping costs are borne by the customer.
To make a refund, you can contact us and we will tell you how to do it.
Can I make a size change?
Yes, within 30 days, as long as it has not been used, keep the labels and original packaging, as well as the original box of the product if it has one.
The shipping costs of the new product and collection of the previous one are borne by the customer.
In case of using Correos Express the same messenger that gives you the new size picks up the previous one.
To make a change, you can contact us and we will tell you how to do it.